Privacy Policy

No Government Affiliation

Bholavashi is privately developed and maintained by Sohoj IT. The app does not represent any government entity and is not affiliated with, endorsed by, authorized by or operated by any government organization.

1. Information We Collect

We collect information you provide directly and information generated through your use of the Services.

• Account information: name, phone number, email address, profile photo, address details, OTP verification and Google sign-in identifiers.
• Order and service information: food and medicine orders, saved delivery addresses, support tickets, reviews, booking/listing details and transaction status.
• Payment and financial records: item totals, delivery fees, discounts, payment method, cash-on-delivery status, manual bKash/Nagad transaction ID, payment proof and settlement status.
• Health-related service information: medicine order details, prescription-related notes, blood donor/request details, doctor appointment details and similar user-provided information.
• Location data: current or selected delivery location, restaurant location, rider location during active delivery, route visibility and distance calculation data.
• Device, notification and usage data: device token, app version, IP-based security logs, basic technical logs, app interactions, searches, cart/order actions and SDK events where enabled.
• Media, files and documents: profile photos, restaurant/food images, KYC documents, NID/driving license/vehicle documents, support attachments, payment proof or delivery proof that users choose to upload.

2. How We Use Information

• Create and secure accounts, verify OTP/Google login and manage active devices.
• Process food/medicine orders, calculate delivery charges, apply discounts and handle order/payment status.
• Assign riders, show delivery route/location, manage restaurant owner/rider workflows and provide live order tracking.
• Support health-related service requests, listings, bookings, reviews, support tickets and user-submitted content.
• Send order, support, security, rider and service-related notifications.
• Prevent fraud, abuse, unsafe behavior and platform misuse, and improve app reliability.

We do not sell personal location data or personal information.

3. Legal Bases (where applicable)

We process data to provide requested services, comply with legal obligations, and pursue legitimate interests such as security, fraud prevention, settlement, dispute resolution and service improvement.

4. Sharing of Information

• With restaurants, riders, admins and support teams only as needed to complete orders, deliveries, support and safety workflows.
• With service providers who support hosting/database/media storage, Google Maps/routing, Firebase Cloud Messaging, Google sign-in, Meta App Events, SMS/email gateways, payment-related processing, analytics and security.
• With legal authorities if required by law or to protect rights and safety.

We do not sell personal data or share data for unrelated third-party resale.

5. Permissions and Optional Access

The app may request notification permission for order updates, rider requests, support updates and service alerts.

The app may request approximate or precise location permission when users select current location, delivery location, restaurant location, rider delivery routing or live tracking features.

The app may allow users to choose images or files for profile photos, food/restaurant images, rider KYC, support attachments, payment proof or delivery proof.

6. Data We Do Not Collect From the Device

Based on the current app implementation, Bholavashi does not request or collect contacts, SMS/MMS message content, call logs, calendar data, microphone/audio recordings, installed apps list or web browsing history from the device.

7. Data Retention

We keep data only as long as needed for account management, service delivery, legal/accounting obligations, rider and restaurant settlement, safety, fraud prevention, dispute resolution and operational purposes.

Some transaction, payout, fraud-prevention or legal records may be retained even after account deletion if required for legitimate business, tax, accounting, safety or legal reasons.

8. Your Choices & Rights

• Update profile information from the app settings.
• Control notification and location permissions through Android device settings.
• Request account deletion or data deletion from inside the app or at https://bholavashi.site/delete-account/.

9. Security

We use HTTPS for data in transit and reasonable administrative, technical, and physical safeguards to protect your data. No system is 100% secure.

10. Children’s Privacy

Our Services are not directed to children under 13. If you believe a child has provided us data, contact support.

11. Changes to This Policy

We may update this policy periodically. The updated date will be shown at the top of this page.

12. Contact Us

If you have privacy, support, account deletion or policy questions, contact: support@bholavashi.site