Privacy Policy

1. Information We Collect

We collect information you provide directly and information generated through your use of the Services.

• Account information: name, phone number, email address, password (hashed), profile photo.
• Profile details: address, district/upazila, service category, business or professional details.
• User content: posts, listings, reviews, ratings, comments, uploaded images/files (e.g., CVs).
• Location data: if you allow location access, we collect approximate or precise location to show nearby services. You can also enter location manually.
• Device & usage data: app version, device type, OS, IP address, browser type, pages viewed, actions taken.
• Support communications: messages sent to support, feedback, and attachments.

2. How We Use Information

• Provide and improve Services (search, listings, filters, recommendations).
• Verify accounts and prevent fraud or abuse.
• Enable communication (calls, messages) between users where applicable.
• Process postings, reviews, ratings, and marketplace listings.
• Send service-related notifications (important updates, responses).
• Maintain safety, moderation, and policy compliance.

3. Legal Bases (where applicable)

We process data to perform our contract with you, comply with legal obligations, and pursue legitimate interests like security and service improvement.

4. Sharing of Information

• With other users as part of your public listings or profiles (e.g., business name, services, contact info).
• With service providers who support hosting, analytics, email, and security.
• With legal authorities if required by law or to protect rights and safety.

We do not sell personal data to third parties.

5. Data Retention

We keep your data as long as your account is active or as needed to provide the Services and comply with legal obligations.

6. Your Choices & Rights

• Update profile information from the app settings.
• Opt out of location access via device settings.
• Request account deletion by contacting support.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your data. No system is 100% secure.

8. Children’s Privacy

Our Services are not directed to children under 13. If you believe a child has provided us data, contact support.

9. Changes to This Policy

We may update this policy periodically. The updated date will be shown at the top of this page.

10. Contact Us

If you have questions, contact: support@volabashi.com